Philip Sköld Feb 13th, 2018 Innovation

Transcom's Virtual Agent solutions


As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

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Stefan Pettersson Aug 3rd, 2016

Having customer focus


Ensuring that Transcom is bolstering its customer experience is a top priority for Cheryll Aganda. Moving from the warm tropical Philippines to the freezing temperatures in Sweden may se...

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Philip Sköld Jul 27th, 2016 Innovation

Innovation in all channels


The rapid digital transformation affects all industries. With more products and more complex services, the demands are increasing for a flexible customer service that can serve all channe...

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