Discover new ways to drive growth
Consulting service to improve the overall customer journey for our clients’ customers
Customer experience specialists trained to support best-in-class product, service and brand experiences for our clients’ customers
Acquiring new customers cost-efficiently and building strong customer relationships as a basis for future interactions
Building relationships and identifying customer needs during any type of interaction, and taking appropriate action to satisfy the customer’s need
Preventing defection and maximizing the lifetime of a customer
Tiered-support models, from the simplest questions to more complex support scenarios
Early collection services, e.g. payment reminder calls
Our virtual agent offering is split up in two different solutions, which can be implemented separately or in combination:
Virtual Agent Assistant (VAA), helping human agents find the most relevant information from the knowledge base while recommending the best answer.
Virtual Customer Assistant (VCA), providing independent support to customers and are typically implemented as chatbots. In the future, VCA technology will most likely also be implemented to conduct voice conversations.
Our solution has two main applications:
Conversational Analytics for Insight Generation, uses predefined queries to identify often unexplored patterns across the interactions between agents and customers.
Conversational Analytics for Virtual Assistance, adds a Virtual Agent on top of the Conversational Analytics for Insight Generation and uses these insights to effectively assist human agents in their interactions with customers.
Transcom can help define your gamification strategy, select and assess a suitable vendor, support implementation and manage the maintenance.
Our consistent and cost competitive world class delivery model ensures an outstanding customer and employee experience.
We serve the English speaking market through onshore, offshore, or our extensive network of work-at-home agents.
In Europe, we offer onshore, nearshore, and multilingual services, as well as services tailored to small and midsize businesses.