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Working at Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 27,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

CSR and TSR positions
We are always looking for talented agents to join our team.

Our application process is digital, it's as easy as liking and following us on Facebook, and sending us a message via Facebook Messenger.

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Corporate positions Philippines
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Our key positions
CSR – Customer Service Representative / TSR - Technical Support Representative

As a CSR/TSR, you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.

As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.

As an OM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.

Smarter People Experiences
Transcom is a true global leader in customer experience. Every day, our 27,000 customer experience specialists handle more than 1.5 million interactions with our clients’ customers in 33 languages all over the world.

Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.

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Our people

Luke

"Never allow yourself to quit on your passion. I am Luke, a triathlete and a proud employee of Transcom." - Luke, Real Time Analyst
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Luke

Real Time Analyst

Conrad

"Time does not make you old, it makes you wiser, and choosing to stay here at Transcom is one of the best decisions I have made in my life. I'm Conrad Soriano, "Dad" in the office, and also a loving father to 4 wonderful kids." - Conrad, HR Project Manager
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Conrad

HR Project Manager

Jomar

"Do not hesitate to take chances. I am Jomar, a former Radio DJ in Tacurong City and now a Customer Care Representative in Transcom Iloilo" - Jomar, Customer Service Representative
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Jomar

Lyden

"Life is what you make it. I am Lyden and I'm a go-getter" - Lyden, E-Support Supervisor
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Lyden

E-Support Supervisor

Nathan

"Follow your passion and keep your dreams alive. I'm Nathan and I am a working student" - Nathan, Senior Recruitment Specialist
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Nathan

Senior Recruitment Specialist

Jane

"Never be afraid to take a leap of faith and make your dreams come true. I am Jane, a young lady with strong vision of my ambition." - Jane, Customer Service Representative
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Jane

Customer Service Representative
Transcom in the Philippines

Bacolod City

Transcom Bacolod

Lopue's South Square, Araneta Highway, Brgy. Tangub, Bacolod City, Philippines 6100

Iloilo City

Transcom Iloilo

2F Tower One, One Global Center, Iloilo Business Park, Megaworld Avenue, Iloilo City, Philippines 5000

Mandaluyong City

Transcom Center of Excellence for Learning (Regional Operating Headquarters)

31 Epifanio de Los Santos Avenue, Brgy. Barangka Ilaya, Mandaluyong City

Mandaluyong City

Transcom EDSA

Filinvest Building, 167 Epifanio de los Santos Ave., Mandaluyong City

Pasig City

Transcom Pasig

Transcom Center Building, Las Fiestas Drive, Frontera Verde, Pasig City, Philippines 1600