Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

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Philip Sköld Feb 13th, 2018 Innovation

Transcom's Virtual Agent solutions


As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

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Michael Weinreich Dec 22nd, 2017 People

Happy holidays!


We look back at an eventful year for Transcom - and an even more exciting year to come. We hope that you will get to spend time with your family and loved ones during the holidays, come...

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Arturo Fernandez Sep 26th, 2017 Innovation

Instant support around the clock


The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...

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Stefan Pettersson Jan 25th, 2017 Perspectives

Market in change


The global customer care outsourcing market is forecast to grow more than four percent annually up to 2020. Although digital services are becoming increasingly important for the customer ...

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Annica Strahner Dec 23rd, 2016 People

Happy Holidays!


Transcom would like to thank all employees, clients, shareholders, partners and blog readers for an amazing 2016. We look forward to continuing to share stories from Transcom in 2017. Our...

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