Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

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Philip Sköld Feb 13th, 2018 Innovation

Transcom's Virtual Agent solutions


As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

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Michael Weinreich Dec 22nd, 2017 People

Happy holidays!


We look back at an eventful year for Transcom - and an even more exciting year to come. We hope that you will get to spend time with your family and loved ones during the holidays, come...

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Arturo Fernandez Sep 26th, 2017 Innovation

Instant support around the clock


The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...

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