Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation


In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

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Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center


Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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Eduardo Valdelomar Mar 21st, 2018 Innovation

Fundaments of Virtual Agents


Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

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Philip Sköld Feb 13th, 2018 Innovation

Transcom's Virtual Agent solutions


As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

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Arturo Fernandez Sep 26th, 2017 Innovation

Instant support around the clock


The millennials’ motto of “anytime, anywhere availability” is putting unprecedented demands on companies to deliver instant support around the clock. This means customer service companies...

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