We are a global network of local specialists

About Transcom

People have high expectations on our clients. Freedom, access, immediate results. The whole world at their fingertips. We exist to bridge the gaps, provide clarity, untangle and solve. We are united through endless curiosity and a passion for helping people.

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 27,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 20 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

More about Transcom Philippines

Our Vision

Making life simpler by creating smarter people experiences

Our Mission

We are the voice of our clients
– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences

Our Value Proposition

Passionate about creating smarter people experiences every day

What this means to our…

Clients' customers

Interactions that make their lives easy today and every day

Clients

Customers who enjoy more, buy more, and come back often

Transcom

Deeper relationships, inspired employees

Our People
Passionate human talent empowered by intelligent technology

An engaged, skilled, and enthusiastic workforce is key to be able to create smarter people experiences and excellent customer service. We understand the value of supporting high performing employees, retaining and investing in our talents.

Training and learning solutions

We offer our employees a stimulating working experience and robust career development opportunities to continuously improve our employees’ skills and foster innovation.

Through our internal career and leadership programs we successfully transform our employees into excellent future leaders and specialists.

Our digitalized recruitment process is an efficient and objective way of making sure we and our prospective employees are a good fit for each other while minimizing any risk of prejudice.

We are proud of the role we play in the lives of our current and former employees. Providing a platform for career development for young talents, our customer care specialists learn to strengthen their communication and technology skills in a dynamic environment.

We are continuously improving, evaluating best practices to achieve more consistent results and outcomes. By doing this, we are driving world class performance and delivery positioning Transcom as one of the key players in the outsourcing and customer experience industry.

Our Social Responsibility
Sustainability is an integral part of our corporate strategy, business culture, and day-to-day operations.

Our CSR program Transcom Cares consists of three focus areas: people development, equality & diversity, and community engagement.

Read our latest Sustainability Report

We aim to create honest, flexible, safe and comfortable working environments where our people can develop their careers and thrive in their working lives.

We are a forerunner in equality and diversity, focused on attracting and retaining top talent to build a truly global company prepared to meet and deliver towards diverse business cultures in all corners of the world.

We have a strong commitment to the communities in which we operate.  Many of our community engagement activities depend on our employees’ passion to contribute their time and energy, making us all proud to work at Transcom.

Transcom fully supports the ten principles of the UN Global Compact with respect to human rights, labor rights, environmental care and anti-corruption work.

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael was appointed President & Chief Executive Officer in 2017.

Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.

Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO).

Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.

Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia joined Transcom in 2015 as HR Director for the North Europe region. Since October, 2017 she serves as Chief People Officer, based at the Stockholm head office.

Cecilia Forzelius has over 15 years’ experience from various senior positions in international organizations. She built the foundation of her HR career at the telecommunications company TeliaSonera in Sweden between 2001 and 2009. In 2009, Cecilia joined Skandia/Old Mutual Group, aleading Insurance and Banking player, where she held various senior HR positions before moving into aline management position at Skandiabanken in 2012, where she was also part of the ExecutiveManagement Team.

Cecilia Forzelius holds a B.Sc. in Human Resource Management from the University of Karlstad, Sweden.

Stefan Berg

Chief Technology Officer (CTO)

Stefan Berg

Chief Technology Officer (CTO)

Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was ​Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Alexandra Dahan

Head of Corporate Projects

Alexandra Dahan

Head of Corporate Projects

Helene Ruda

Head of Group Communications

Helene Ruda

Head of Group Communications

Christian Hultén

Chief Operating Officer, Europe

Christian Hultén

Chief Operating Officer, Europe

Christian joined Transcom in 2012 as General Manager of the North Europe Region, with responsibility for Transcom’s operations in Sweden, Norway, the Netherlands, and the Baltic countries. Christian was appointed COO Europe in January 2018.

Prior to joining Transcom, Christian was CEO of ZeroLime, a software company developing and deploying video-based recruitment solutions. Christian also spent several years in senior management roles at Sykes. He was also part of the management team that established the Excellent Group in the Nordics.

Christian holds a Masters Degree in Political Science, International Relations from the University of Uppsala.

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.

Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.

Pernilla holds a Master of Law from Stockholm University, Sweden.

Juan Brun

General Manager, Iberia Cluster

Juan Brun

General Manager, Iberia Cluster

Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.

Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.

Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.

Gianluca Gemma

General Manager, Italy Cluster

Gianluca Gemma

General Manager, Italy Cluster

Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.

Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.

Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.

Robert Kresing

General Manager, Central Cluster

Robert Kresing

General Manager, Central Cluster

Robert joined Transcom in April 2019 as General Manager for the Central Cluster.

Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.

Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).

Fredrik Cappelen

Chairman

Fredrik Cappelen

Chairman

Elected to the Board in 2015, chairman since 2017

Born: 1957

Nationality: Swedish

Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.

Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.

Mr. Cappelen holds a MSc in Economics from Uppsala University.

Mattias Holmström

Elected to the Board in 2017

Mattias Holmström

Elected to the Board in 2017

Born: 1983

Nationality: Swedish citizen

Other assignments: Member of the board of Meltwater Group

Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.

Klas Johansson

Elected to the Board in 2015

Klas Johansson

Elected to the Board in 2015

Born: 1976

Nationality: Swedish citizen

Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.

Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.

Mr. Johansson holds a MSc from the Stockholm School of Economics.

Fredrik Nylander

Elected to the board in 2018

Fredrik Nylander

Elected to the board in 2018

Born: 1978

Nationality: Swedish

Other assignments: Board member BTI Studios

Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.

Eivind Roald

Elected to the board in 2018

Eivind Roald

Elected to the board in 2018

Born: 1966

Nationality: Norwegian

Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.

Alfred von Platen

Elected to the board in 2018

Alfred von Platen

Elected to the board in 2018

Born: 1968

Nationality: Swedish

Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.

Mark Lyndsell

CEO Global English Region

Mark Lyndsell

CEO Global English Region
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, NextCall, BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Belle Bales

SVP - HR / People Officer

Belle Bales

SVP - HR / People Officer
A global HR Leader with expertise in transforming HR organizations to deliver improved business results. A demonstrated track record with expertise in 5 major areas: Strategic HR Planning, Organization Planning & Design, Employee Engagement, Total Rewards and Talent Management & Development in Global Professional Services and Business Process Outsourcing (BPO) firms.

Exceptional business partnership skills working with leadership teams to drive HR strategies for increased revenue and profit growth. Global experience in Asia Pacific: Philippines, Southeast Asia, India & Vietnam, and the United States.

Led the integration initiatives of Stream Global Services and eTelecare. In TeleTech, she built a robust Human Capital team that supported the business growth in the Philippines from 4,000 FTEs to 23,000 FTEs, and from 3 centers to 9 centers in 3 years developing and implementing HR strategic plans/programs, and facilitating the attainment of corporate growth and revenue goals.

Kalle Soininen

Senior Business Controller

Kalle Soininen

Senior Business Controller
Kalle work experienced spans around the globe. He previously held the position as a country manager for Viasat (Estonia, Latvia, and Lithuania). He also managed a call center in Lithuania and Finland with 150 agents.

Kalle joined Transcom in 2009 and in 2011; he became a Regional Financial Controller for Transcom Europe managing 17 countries with 7,000 employees.

He is now managing the Philippines, Canada, USA, and Australia (12,000 employees) as a Regional CFO. His expertise is in forecasting, reporting, budgeting, planning, strategy, real estate, facilities legal, M&A and P&L.

Kalle is a graduate of Mercuria Business School of Finance.

David Larkworthy

SVP - Business Support and Shared Services

David Larkworthy

SVP - Business Support and Shared Services
David Larkworthy is a career ex-patriate having lived and worked in thirteen countries performing senior executive positions with American Express, Citibank and Western Union. Prior to joining Transcom David was involved with a start-up organization and set up an offshore bank in Malta. Since joining Transcom in 2017 David has led the UK business and from January 2019 has fulfilled the COO role for the Global English Region responsible for supporting and developing the following functions:

• Workforce Management
• Business Excellence and Transcom Way of Working
• Compliance
• Project Management (PMO)
• Transformation PMO
• Facilities
• BCP and Security

Patricia Beaubien

SVP - Head of Sales, Global English Region

Patricia Beaubien

SVP - Head of Sales, Global English Region
Patti Beaubien has over 20 years of sales & management experience within the strategic outsourcing of BPO & hosted solutions in domestic and international markets.

Prior to joining Transcom, Patti’s roles and experience included an executive role in Teletech, 24/7 and Sutherland. Currently serves as the SVP, Head of Sales - Global English Region for Transcom Worldwide.

Patti is passionate about creating smarter people experiences every day. She is a motivational leader who leverages a broad range of skills and expertise to develop and implement strategies focused on growth and continuous improvement.

She has a degree in Marketing from the University of Maryland.

Jennifer Wells

IT Business Partner

Jennifer Wells

IT Business Partner

Robert Gene Cabral

SVP - Global Head of Learning & Development

Robert Gene Cabral

SVP - Global Head of Learning & Development
Robbie joined Transcom in January of 2012, and over the course of his 8-year career- he has led various teams which include L&D, Quality and Business Excellence, Organizational Development, and Talent Management.

As the Global head of the CoE for Learning & Development, his current focus includes the (global) deployment of our Learning Applications- Transcom University, The Coach, and our Employee Development Programs.

Ownership structure
Transcom is a privately owned company. Altor Fund IV is the majority owner, alongside significant minority investor Gunilla von Platen (previous founder and owner of Xzakt Kundrelation), as well as key people from the Transcom management team.

About Altor

Altor is a family of private equity funds focused on investing in and developing medium sized companies to create enduring values and make a real difference as a valuable partner for owners and managers in building world class companies. Leading international institutional investors have committed a total of EUR 5.8 billion to the four Altor funds. Altor actively seek to build and develop businesses in partnership with the prior owners and have achieved such co-ownerships in a majority of their investments.